HOW TO MEASURE:
We want your clothes to feel comfortable, so no need to pull your tape measure too tight. Try to take your actual body measurements rather than measuring over your clothes. It is often easier to have a friend help you take measurements. Here are a few tips to help you take accurate measurements:
Bust: Place the tape measure under your arms, over your shoulder blades and across the fullest part of your bust. Remember to breathe out first.
Waist: Measure around your natural waist.
Hips: Measure around the fullest part of your bottom at the top of the leg.
N.B. Dress & top lengths are measured from the shoulder neck point, down the back, to the hem.
Size Small (S) fits sizes 8-10
Size Medium (M) fits size 12
Size Large (L) fits sizes 14-16
HOW TO MEASURE:
Chest: For your chest size place tape measure loosely under the arms and over the shoulder blades around the fullest part of the chest.
Waist: Measure around the natural waist keeping the tape measure slightly loose.
The following charts are for you to match your body measurements with the correct size for you.
Unless otherwise stated, it is best to wash clothes on a cool or cold wash setting using a gentle, non-bleach based washing powder. This is also better for the environment. Carefully following these instructions will help your clothes look good for a long time.
To help you choose the best size, please use the size guidelines below.
With hand woven fabrics, slubs and irregularities occur naturally, and care should be taken to avoid snagging. Detailed care labels are written and attached to each item to ensure your garment enjoys a long life and you enjoy wearing it!
Most of our woven fabrics are hand dyed. Slight colour variations make every item unique. We recommend that care instructions are followed carefully to minimize colour transfer and fading. Many of these garments would benefit from being hand washed separately and should always be dried away from direct heat and sunlight to prolong their life
We use intricate hand embroidery on many of our garments making each item one of a kind. They should be treated with great care to prevent threads pulling. Please wash inside out. Do not iron directly on embroidered areas.
For all of our hand knitted garments we recommend hand washing to retain the shape and appearance of your garment.
PRICE AND PAYMENT
Items will ship out every monday using regular mail.
If you purchaise Saturday you will wait only 1 day , if you purchaise monday you need to wait 1 week.
Tracking number can be provided. Please email us for faster shipping options ( DHL), for priority mail theres is an extra charge prior to the item shipping out.
If you are not satisfied with the fit, style or quality of a product when it arrives, you can return or exchange it within 14 days of receipt. We will give you back the amount you paid for the item, or offer an exchange ITEMS , or a GIFT CARD, whichever you prefer. We pride ourselves on offering friendly, personal customer service and aim to make returns as easy as possible.
Please note, as many of our products are made by hand, slight variations in size, colour or print are normal.
Your item must be returned in the original packaging, with all the tags and labels attached. Please note that once tags are removed, your purchase is no longer eligible for exchange or refunds.
To be eligible for a return, your item must be unused and in the same condition that you received it. This means, clothing items must be unworn, unwashed, and in sellable conditions. We can’t, for example, accept a return of an item that smells, stained, shows signs of being worn or washed, and has a wear and tear type of damages.
how to return
Wrap the unused item securely in its original package, please enclose the order reference number within the parcel being returned. We appreciate any feedback that you may have about a product, so please be sure to tell us why you are returning it. We recommend that you return your item(s) back to us by using a secure, insured and tracked delivery service (such DHL or its equivalent).
Conscious Convergence is not responsible for any items not received or lost.
Customers will be responsible for all shipping costs, including the cost of sending your exchange.
Any custom or VAT charges caused by mistakes in completing the forms are customer’s responsibility.
All refunds will be made via the original method of payment.
Postage and packaging will not be refunded unless the goods are faulty.
In the unlikely event you receive an incorrect or faulty item from us we will refund any return postage costs incurred. A member of our Customer Care team will contact you in order to arrange this. We cannot, however, be responsible for, or comment on any such case until the item has been returned, assessed by our team and confirmed as faulty.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
All exchange and returns must be sent to the address below:
3 calle 9-91
zona 16 Acatan
SHIPPING & RETURN POLICY
To check garment measurements like skirt or sleeve lengths, please see the description on the product page. Not all products will measure exactly to the measurement lengths. Garment measurements are listed as guidelines to help you choose the best size for you.
How we measure:
Garment Length: Garment measured from the highest point at the side of the neck down to the hem.
Sleeve Length: Measured from the shoulder seam down the centre of the sleeve to the cuff.
Skirt Length: Measured from the top edge of the waistband at the centre front of the skirt down to the hem.
Inside Leg: Measured from the top of the inside leg seam (at the crotch seam) along the inside leg seam to the hem.